Refund & Return Policy

AM Permanent Makeup & Med Spa

At AM Permanent Makeup & Med Spa, we are committed to providing every client with high-quality care, services and products. Please review this Refund & Return Policy before booking an appointment, enrolling in a course or making a purchase.

1. Consultations

Consultations are free of charge for all services. We encourage every new client to schedule a consultation to discuss goals, review medical history and determine whether a treatment is appropriate.

2. Online Booking & Payment

When booking online, clients pay the full service price at checkout to reserve their appointment. This prepayment is subject to the cancellation terms below.

3. 24-Hour Cancellation Policy

• Appointments canceled or rescheduled more than 24 hours before the scheduled time are eligible for a refund of the prepayment or a credit toward a rescheduled appointment.
• Appointments canceled or rescheduled within 24 hours of the scheduled time are non-refundable.
• No-shows are non-refundable.
• If a client arrives late, the appointment may need to be shortened or rescheduled depending on availability.

To cancel or reschedule, please call or text (469) 799-7899 or email am.pmuandmedspa@gmail.com.

4. Permanent Makeup Services

Permanent makeup services are customized for each client. Because results vary based on skin type, lifestyle, aftercare, healing and individual response to pigment, service fees are non-refundable once the service has been performed.

Clients are responsible for following all aftercare instructions provided by AM Permanent Makeup & Med Spa.

Touch-ups are not included in service prices. Touch-up appointments are booked and charged separately.

5. Med Spa & Aesthetic Services

Med spa services, including Botox, dermal fillers, other injectables, chemical peels and Meso treatments, are non-refundable once performed.

Results vary from person to person. Refunds are not issued based on dissatisfaction with results when the service was performed according to the agreed treatment plan.

For client safety, the provider may decline or postpone a treatment for safety or medical reasons. In that case, the prepayment will be refunded or credited toward a future appointment.

6. Training Courses

• Course deposits and tuition are non-refundable once the course has started.
• Cancellations made more than 7 days before the course start date may be transferred to a future course date, subject to availability.
• Requests to cancel or transfer a course must be made in writing by email.

7. Retail Product Returns

• Unopened and unused products may be returned within 14 days of purchase with proof of purchase.
• Products that have been opened, used, damaged or altered are not eligible for return.
• Due to health and hygiene considerations, certain cosmetic, skincare and treatment-related products are final sale.
• Shipping charges are non-refundable unless the product was received damaged or incorrect.

8. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery and include photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

9. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Gift cards may not be used to purchase another gift card.

10. How Refunds Are Issued

Approved refunds are issued to the original payment method and are typically processed within 5 to 10 business days. Timing may vary depending on your bank or card provider.

11. Policy Exceptions

AM Permanent Makeup & Med Spa may review individual circumstances and make exceptions at its sole discretion. An exception does not create an obligation to make future exceptions.

By booking an appointment, enrolling in a course or purchasing a product, you acknowledge and agree to this Refund & Return Policy.

12. Contact Us

AM Permanent Makeup & Med Spa
208 FM 544, Murphy, TX 75094
Phone/Text: (469) 799-7899
Email: am.pmuandmedspa@gmail.com